On 1/3/2019 True North Cloud Services experienced a global resource-intensive operation that impacted optimal system performance for approximately 2 hours, ending at 6:30am PST. While the Cloud Services sub-structure was normalized at 6:30am PST, some tenants may have experienced extended sub-optimal performance periods depending on other in-guest operations or queued/stacked in-guest operations occurring at the same time
A second event reoccurred on the morning of 1/4/2019 that impacted a smaller subset of customers and started subsiding by 5:00am PST.
Like the first event, some tenants may have experienced extended sub-optimal performance periods depending on other in-guest operations or queued/stacked in-guest operations occurring at the same time.
True North Cloud services actively monitors for performance degradation and received automated emergency alerts for this incident at 5:25am PST.
The specific condition that occurred has been analyzed and remedied and the correlating automated alarm sensitivity for this condition has been adjusted.